Complaints Resolution Officer

Complaints Resolution Officer
Permanent
£35,000 - £36,000
Northampton, Hybrid

Hamilton Woods Associates have been engaged by a renowned social housing provider in Northampton, to recruit to a Housing Complaints Officer on a permanent basis.

The role will require occasional travel into the office, roughly once a month.

Responsibilities of the Complaints Officer:

• Manging a caseload of complaints
• Ensuring thorough and consistent investigations into complaints
• Providing formal written responses
• Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
• Collating information and accurately updating systems
• Recording and following up on complaints
• Providing analysis and report findings to senior management on complaints and dissatisfaction

Requirements of the Complaints Officer includes:

• Experience working within complaints
• Full driving licence and access to a vehicle
• Basic DBS check

To be considered for this exciting role, please contact Connor Lamb – Recruitment Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.